Fit guarantee
If it doesn't fit, we make it right
We want you to feel confident in your rental — not stuck with a gown that doesn't close.
The guarantee
If your piece does not fit when it arrives:
- Tell us within 24 hours of receiving it — on Viber or Messenger, with a photo if you can.
- Do not wear the item. A worn garment is a completed rental.
- Return it immediately so we can turn the exchange around in time.
If an alternative size is available for your dates, we arrange the exchange and get it to you. Delivery fees are non-refundable, and the courier costs of the exchange are the renter’s.
How to avoid needing it
- Give us your bust, waist, hips and height — the size guide shows how to measure, and your account stores them for every future rental.
- Every listing shows the actual garment measurements per size, taken from the physical piece — not a generic chart.
- Our styling team can recommend a size before you book — message the studio with the piece you are eyeing.
- Complimentary fittings are available at the studio by appointment.
Inspect on arrival
Fit aside, please look the piece over within 24 hours of delivery or pickup and tell us immediately about any concern — a mark, a loose seam, anything. Concerns raised inside that window are ours; the dispatch photographs settle any question of when something happened.