Privacy
What we hold, and why
We keep what a rental business genuinely needs to operate, and no more.
What we collect
| Data | Why |
|---|---|
| Name, email, mobile number | To confirm bookings and send pickup, return and deposit notifications. |
| Delivery addresses | To deliver and collect the garment. |
| Body measurements | Only if you save them — to advise on size and to prepare alterations. |
| Rental history | To operate the rental, honour the agreement and support your future bookings. |
| Payment references | Issued by the payment gateway. We never see or store your full card number. |
| Condition photographs | Of the garment, not of you — the evidence base for damage assessment. |
What we do not do
- We do not sell or rent your data to anyone.
- We do not share it with advertisers.
- We do not publish your review under your full name unless you ask us to.
Who else sees it
Our payment gateway (for the transaction), our courier partner (name, address and mobile only, for the delivery leg), and our own staff — and staff see only what their role permits. A cleaner sees the cleaning queue, not your payment history.
How long we keep it
Rental records for five years, as required for tax and for any dispute over damage. Saved measurements and addresses until you delete them. Marketing consent until you withdraw it.
Your rights
Under the Data Privacy Act of 2012 you may ask us for a copy of everything we hold about you, correct it, or ask us to delete it where we are not required to keep it. Email hello@secondlook.ph and we will respond within fifteen days.
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